GEDCO - Innovative Seismic Software Applications and Geophysical Consulting Solutions

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UPCOMING EVENTS & TRAINING
	Course: Intro to VISTA VSP® - Bogota, Colombia September 06 to 08, 2010
	Course: OMNI 3D® 10.0 - OMNI 3D® for Survey Designers, Houston (TX) - CANCELLED September 07 to 10, 2010
	10.0 Software Users' Input Meeting September 16 2010
	Course: Intro to VISTA® 10.0 Seismic Data Processing - Fundamental Tools used in VISTA® , Houston (TX) September 21 to 22, 2010
	Course: Seismic Data Processing with VISTA® 10.0, Houston (TX) September 23 to 24, 2010
	Fundraiser: Light the Night Event September 25 2010
	Tradeshow: SEG 2010 - Denver (CO) October 17 to 22, 2010
	Course: Intro to OMNI 3D® 10.0 - Fundamental Tools Used in OMNI 3D® Layout and Workshop, Denver (CO) October 25 to 26, 2010
	Course: Intro to VISTA® 10.0 Seismic Data Processing - Fundamental Tools used in VISTA®, Denver (CO) October 27 to 28, 2010
	Course: Intro to OMNI 3D® - Fundamental Tools Used in OMNI 3D® Layout and Workshop, Calgary (AB) November 15 to 16, 2010
	Course: Intro to OMNI 3D® 10.0 - 3D Land & Marine Survey Design with OMNI 3D®, London (UK) November 17 to 19, 2010
	Course: Intro to VISTA® 10.0 Seismic Data Processing - Fundamental Tools used in VISTA®, Calgary (AB) November 17 to 18, 2010
	Tradeshow: PETEX 2010 - London (UK) November 23 to 25, 2010
	Course: Intro to VISTA® 10.0 with Emphasis on Field QC - London (UK) November 29 to 30, 2010
	Course: Seismic Data Processing with VISTA® 10.0, London (UK) December 01 to 03, 2010

SOFTWARE SUPPORT

RESOURCES

Free 30-day Software Demo

Software Sales
Phone: +1 (403) 303-8691
Fax: +1 (403) 262-8632
E-mail

Software Technical Support
Phone: +1 (403) 538-8999
Fax: +1 (403) 262-8632
E-mail
GURU Online Technical Support

GEDCO prides itself in offering legendary support to its software users. GEDCO's software support team operates during office hours and seeks to help you with any queries you might have. If you wish to contact our support team directly, please use the information below and we will be in touch as soon as possible.

Location	Email	Phone	Hours (MST)
Calgary, AB	support@gedco.com	+1 (403) 538-8999	Mon-Fri: 8-5pm

Each software purchase in full is accompanied with 12 months of software support and services effective from the purchase date. These services include:

Ongoing product development and access to regular product updates.
E-mail support: support@gedco.com (response acknowledgement within 24 hours).
Phone support: +1 (403) 538-8999
Online and remote desktop support: GURU (GEDCO User Remote Utility (by appointment).
Individual meetings available with technical staff at the following conventions; CSEG/CSPG, SEG, and EAGE.
Free subscription to GEDCO’s Quarterly Users’ Newsletter.
Priority booking for GEDCO public training offered annually.

What's GURU?
GEDCO prides itself in offering legendary support to its current and potential software users. Thanks to their technical knowledge, GEDCO's software specialists are fit to help software users with a broad array of inquiries, ranging from getting started with product evaluation to troubleshooting for clients out in the field.

To ensure prompt and efficient support services to users located around the world, GEDCO has implemented a series of support outlets, including email support (support@gedco.com) and phone services offered during regular business hours (+1 (403) 538-8999). More recently, GEDCO implemented an online software user assistance tool called “GURU”.

About GURU

GURU stands for GEDCO User Remote Utility. It is GEDCO’s online, web-based software user support and training tool.

Located at http://www.gotoassist.com/ph/gedco, this convenient and secure online support and training tool allows software specialist to gain remote access to the user’s computer. This is done by setting an appointment in advance with a GEDCO software specialist (confirmed by email or phone) and coordinating access to GEDCO’s Go-To-Assist application via a password. Once the tool is activated online, the user is asked to call the software specialist to ensure ongoing verbal communication during the session.

By having remote access to the user’s computer, the software specialist can easily guide the user through the various steps needed to comprehend a product feature or to solve a technical issue.

At all times, the user remains in control of his/her computer, by having overriding control of the mouse and keyboard. A screen-sharing session can also be ended at any time.

Getting Started with GURU

1. Schedule an online support or training session by contacting support@gedco.com. Clearly state the nature of your inquiry as well as the length of time you will be available for in your e-mail.

2. Once you are on the phone with a member of our support team, you will be directed back to http://www.gotoassist.com/ph/gedco to initiate the screen-sharing session. You will be asked to complete the fields found on the page, including selecting your support representative from the drop-down menu.

3. You will be prompted to download a small virus-free plug-in.

4. With your permission, your support representative can view your screen and share control of your mouse and keyboard.

5. Your session will begin.